Privacy Policy

Mureed Tiles Contracting (“Mureed Tiles,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website,
contact us, or submit an enquiry about our tile installation and contracting services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information: Your name, telephone number, email address, and other contact details you voluntarily provide through our enquiry forms or other communication channels.

Project Information: Details about your project, including its location, type, requirements, requested services, drawings, photographs, and other files you choose to submit.

Technical Information: Information such as your IP address, browser type, device information, pages visited, and general website usage data, where collected through server logs, analytics, or similar technologies.

Communication Information: Records of enquiries, quotation requests, and communications exchanged with our team to help us respond to your requirements.

Please provide only information that is relevant to your enquiry.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To respond to enquiries and quotation requests.
• To understand your project requirements and recommend relevant tile installation services.
• To arrange site visits, consultations, and project assessments where requested.
• To prepare quotations and coordinate project-related communications.
• To provide, manage, and improve our services.
• To maintain website functionality, security, and performance.
• To analyse website usage and improve the user experience, where applicable.
• To comply with applicable legal obligations and protect our legitimate business interests.

We will not use your personal information for unrelated marketing communications without an appropriate legal basis or consent where required.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with authorised employees, service providers, technical support providers, hosting providers, or other parties who help us operate our website and deliver our services, where necessary.

We may also disclose information when required by law, by a competent authority, or when reasonably necessary to establish, exercise, or defend legal claims.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic, and improve performance.

You may be able to manage cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage enquiries and business relationships, comply with legal obligations, and resolve disputes.

The retention period may vary depending on the nature of the information and the circumstances in which it was collected.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Raise a complaint with the relevant data protection authority.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before responding.

8. Third-Party Websites

Our website may contain links to external websites or third-party platforms. These websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and contracting services are intended for individuals and businesses seeking professional services. We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Mureed Tiles Contracting:

Website:
Email:
Phone:]
Location: 

We will review your request and respond in accordance with applicable requirements.